Refund Policy

At Sprinted Cargo, we take pride in treating every shipment with care, urgency, and respect. As a family- and faith-based logistics company, we strive to serve our customers with honesty and transparency. This Refund Policy outlines the conditions under which refunds may be issued for services rendered.

Refunds may be considered under the following circumstances:

• Service was not completed due to an error on our part

• Shipment was not picked up or delivered as agreed, and no alternative solution was provided

• Cancellation was made within the allowable time frame (see Section 3)

• Duplicate payments or billing errors

Refunds will not be issued for:

• Delays caused by traffic, weather, or other uncontrollable events

• Improper packaging or inaccurate shipment details provided by the customer

• Cancellations made after dispatch or en route

• Services that were completed as agreed

To request a refund, please contact our customer service team at Diana@sprintedcargo.com within 7 days of the scheduled service date. Include:

• Your name and contact information

• Shipment details (date, pickup/delivery location)

• Reason for the refund request

We will review your request and respond within 5 business days.

Customers may cancel a scheduled shipment without penalty if notice is given at least 24 hours before the scheduled pickup time.
Cancellations made within 24 hours may be subject to a partial service fee to cover dispatch and scheduling costs.

Approved refunds will be issued via the original payment method unless otherwise agreed. Please allow 5–10 business days for processing.

If you believe a refund decision was made in error, you may submit a written appeal to Diana@sprintedcargo.com.

We will re-evaluate the case and respond within 7 business days.

Sprinted Cargo reserves the right to update this Refund Policy at any time.

Continued use of our services constitutes acceptance of any changes.